Do you think your team and business could do with an assessment and possibly a shake up? Are you wondering if mystery shopping programs are the way to go? Have a quick read to help you decide.
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The water was rising around me and I had no clue it was happening. I made Mistake #4 over and over again, until I nearly drowned. Take 3 minutes to read this and learn from me.
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The good old email survey - some customers love them.....or do they? Get it wrong and you can create more problems than you are aiming to fix.
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Of all the 7 Mistakes, this is the one that can really increase your workload.
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It's that time of year; end of year celebrations and functions. Did you know that workplace socialising can make some employees want to run for the door? Read on for 5 ways to thank and delight the "quiet" types.
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Will you and your team pass the customer service test? Check out the 10 things here...
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Saying NO to a customer can leave some staff running and hiding. For others it can be one of those tasks that sit on the P Pile. Learn about the P Pile and sort it out today.
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Seeking new staff to join your front line team? Make sure you ask this 1 question in the interview so you can gauge their ability to handle the tough times.
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When did you last attend or run a customer service meeting? A well run customer service meeting is gold for every business but if any of the 7 toxic behaviours crop up, you better know what to do.
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Customers who yell are not in control of their emotions and it's exactly then that you have to be in control of yours. But that's not always easy. Read on to find out how...
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If you're tired of the people part of your job and considering if there is a better job out there, read on to make sure you're not taking some of the problem with you when you leave.
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How many time have you used your Superpower today? Read on to find out what it is and see why kids do it better than adults.
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"I was so pleased that customer was rude and yelled and me" Said no customer service provider ever. So how do you help your team handle those customers? Read on to stop a bad situation from going viral.
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We all love some time away from work but first day back can be tough. Whether you or your team are recovering from a chocolate coma, too many late nights or simply wishing for more time off, read on for 15 ways to get your Frontline back into top service form sooner, rather than later.
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Induction for front-line customer service employees is when they work out if they can do it their way, your way or both ways.
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Did you know there are 7 Mistakes that businesses make that stop them creating a culture of service excellence? Read on to check if you make any or all of them and what you can do to never make them again.
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Staff who interact with customers should be the Superheroes of a business BUT, even Superheros have to control their super powers. Read on to find out how to put some shhhhh into your Superheroes - or risk them turning into "Super annoying" in the eyes of your customers.
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