Every customer has a service rhythm and if staff are out of sync with a customer's service rhythm, its uncomfortable, kind of weird and staff and customers end up frustrated. Read on to get your staff and customers synced up.
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The frontline is where the action happens and it takes a super skilled frontline employee to look after the needs of everyone, especially divisive customers.
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Get it right and you will be considered a superstar, get it wrong and well….it’s not pretty. Read on to find out how to identify a frontline superstar.
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