Behavioural Profiling — Blog — Lightbulb Training Solutions

Posts tagged Behavioural Profiling

3 ways to reduce a big BUT

The #1 problem managers have with customer service staff is all about big BUTS. Read on for the solution.

Owners/ManagerLightbulb Training SolutionsApril 7, 2017Behavioural Profiling, Customer Service Managers, frontline staff, Customer Service Attitude, Service Excellence

3 reasons behavioural profiling is a waste of money

3 reasons behavioural profiling is a waste of money

Owners/ManagerCate SchreckJuly 26, 2016DISC Behavioural Profiling, Behavioural Profiling, Customer Service

Why I'd throw a Kingfish at Marco Pierre White.

EmployeesCate SchreckJune 27, 2016Behavioural Profiling

Beware how you treat an S Style customer

EmployeesCate SchreckMay 30, 2016Behavioural Profiling, DISC Behavioural Profiling

Why your team could be turning customers off

Why your team could be turning customers off

If your team don’t know their customer service style or their customers style, prepare for complaints.

EmployeesCate SchreckMay 2, 2016Behavioural Profiling, DISC Behavioural Profiling

What's the most ignored workplace sign?

Every workplace has this sign and it's just not working.

Owners/Manager, EmployeesCate SchreckNovember 12, 2014Behavioural Profiling, Communication

What are Soft Skills?

EmployeesCate SchreckDecember 6, 2013People Skills, EQ, Anger Management, Stress Management, Dealing with difficult people, Behavioural Profiling, DISC Behavioural Profiling, Performance Management, Handling Complaints