You don’t have to be in the food industry to learn a BIG lesson from this blog. Read on or beware, your team could unknowingly be providing service so bad that customers never come back and never forget.
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You don’t always have to make mistakes to learn. In this blog, I share how the mistakes of others can show you how to create a learning event that educates and motivates.
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If some of your team are playing the “older and/or wiser” card and making it hard for you to motivate them to greatness, I feel your pain. Read on to see what I did to get my owls flying higher.
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This may be too much for you and your team OR it could be the thing that saves you time and takes your customer service team from good to exceptional. It’s up to you…
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You’ve allocated the time and you’ve spent the money but if you don’t do this, you risk losing more than time and money.
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How do you decide the who, what, when, where, why and how of staff training? It’s not that complicated when you have the steps. Get the first step here.
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This mistake can keep business owners/managers/people leaders awake. It’s the thing they think about all day and it keeps them up at night but it’s also the thing that they can fix - now.
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When I see a frontline employee’s eyes well with tears after a difficult customer interaction, I support them and then I blog.
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To eradicate this mistake, you may need to think differently and it may require a change that might hurt at first. BUT the benefit will have you wondering why you didn't do it sooner.
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Whether it’s a face to face, Skype to Skype or phone to phone meeting, don’t make the mistake of leaving out these 2 things.
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Lightbulb Training Solutions exists because of this problem. It's an easy mistake to make and many businesses make it but getting it right, can change everything.
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Do you think your team and business could do with an assessment and possibly a shake up? Are you wondering if mystery shopping programs are the way to go? Have a quick read to help you decide.
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The water was rising around me and I had no clue it was happening. I made Mistake #4 over and over again, until I nearly drowned. Take 3 minutes to read this and learn from me.
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The good old email survey - some customers love them.....or do they? Get it wrong and you can create more problems than you are aiming to fix.
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Of all the 7 Mistakes, this is the one that can really increase your workload.
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I love a good Christmas carol and I can sing them like no-one else (surely no-one can sing as bad as I do!) But if you or your team are wondering how you will survive through to Dec 25 without going a little bit crazy over the replayed Christmas carols, give this a go.
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It's that time of year; end of year celebrations and functions. Did you know that workplace socialising can make some employees want to run for the door? Read on for 5 ways to thank and delight the "quiet" types.
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Tick Tick Tick. You don't get forever to delight your customers.
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Will you and your team pass the customer service test? Check out the 10 things here...
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Saying NO to a customer can leave some staff running and hiding. For others it can be one of those tasks that sit on the P Pile. Learn about the P Pile and sort it out today.
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