Team harmony and excellent service - that’s what every business wants. Lightbulb Training Solutions can help you achieve it and the first step is free. Read on to access the free stuff!
Read More
Image how much more a business could sell if all staff enjoyed selling. The answer is to stop selling….read on to find out what has to start.
Read More
It’s 1 thing, but it leads to everything going wrong. Find out what it is and how you can fix it now.
Read More
Successful Frontline teams are gold! They work hard at working smart and they are excellent communicators, but all this success has a downside. Read on to prepare!
Read More
COVID19 has presented an unexpected opportunity for customer service staff. Although we pray it won’t last forever, read on to find it what it is and how to capitalise on it now.
Read More
It’s not the amount of difficult or demanding customers that make it hard to stay positive in a customer service role. It’s the lack of something, and you can give it to them now and you should get some for yourself too.
Read More
When you least expect it the SOFA can happen. Read on to find out how to stop them before co-workers and customers feel the impact.
Read MoreIf you are a workplace leader and you are short on time and wish you could hang this sign, read this first.
Read More
Face to face interactions with customers during COVID19 is causing both staff and customers high levels of anxiety. The good news is that although we are having to wait for a vaccine for COVID19, there is a vaccine that has positive impact on staff and customers.
Read More
It’s not good for me and it won’t be good for you or your customer service team to lockdown. I explain why in this blog…
Read More
The customers are raging, the photcopier doesn’t work, the phones are ringing off the hook…..and there’s no milk in the staff fridge. It’s the type of day that can make some customer service staff lose their smiles. But, there are customer service staff who remain unaffected by these challenges. What do they have that makes them smile when everyone and everything around them is giving them grief? Read on to find out…
Read More
It’s a simple thing that doesn’t take much time but it is often forgotten when so much else is going on. Don’t forget, do it now .
Read More
2 of the 3 P’s are uncontrollable and they can lead to customer complaints. Read this to now find out what the 3rd P is and how it can reduce complaints and increase compliments.
Read More
It’s quick, it’s easy and it’s the actions that will delight your team and your cusotmers.
Read More
Give this to your team so you can relax and smile….so can they.
Read More
Customers are going to need your team to be excellent at this one thing - especially during COVID-19.
Read More
Whilst we can wash our hands, cover our mouths and hope for the best, we need to give our frontline staff more during this time of uncertainty. Read on to find out how you can lead your team to calm.
Read More
We all tell someone when we don’t get great service, because venting makes us (the customer) feel better. Did you know that grumpy customers are great for business? Read on to find out why.
Read More
Get your hands ready…..it’s time to give your team a massage! But, before you panic, you only use your hands to hold a pen and maybe a coffee/tea cup as this massage involves no touching. Read on to find out how to massage your frontline customer service team, the right way.
Read More
You still have time, but the clock is ticking. Read on for the 2 questions that will leave you and your team feeling great!
Read More