How to lead a customer service team out of complacency

Complacency in frontline customer service staff is a BIG problem. If you ignore it, it will spread across the team so read on to find out if complacency is in your team and how to remove it now.

Owners/ManagerLightbulb Training SolutionsJune 19, 2021customer service skills, soft skills, frontline staff, Leadership, Performance Management

1 thing you must do before customer service staff return

It’s a simple thing that doesn’t take much time but it is often forgotten when so much else is going on. Don’t forget, do it now .

Employees, Owners/ManagerLightbulb Training SolutionsJune 16, 2020customer service skills, Customer Service, soft skills, covid19, leadership

The list that will take your customer service team from ok to awesome.

It’s quick, it’s easy and it’s the actions that will delight your team and your cusotmers.

Employees, Owners/ManagerLightbulb Training SolutionsMay 5, 2020customer service skills, customer service staff, Frontline Employees

#1 way to minimise customer complaints during COVID-19

Customers are going to need your team to be excellent at this one thing - especially during COVID-19.

Owners/Manager, EmployeesLightbulb Training SolutionsApril 5, 2020customer service skills, customer service staff, Customer Service, soft skills, Workplace Training

Why customer service teams need massages

Get your hands ready…..it’s time to give your team a massage! But, before you panic, you only use your hands to hold a pen and maybe a coffee/tea cup as this massage involves no touching. Read on to find out how to massage your frontline customer service team, the right way.

Owners/Manager, EmployeesLightbulb Training SolutionsJanuary 6, 2020Customer Service Managers, soft skill training, workplace training, customer service skills

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