When customer service staff have no control, they have full control.

If you’re spending too much time answering questions and being interrupted by your customer service or frontline team, then read on to find out the 2 things you can do that will ease your load and make your team feel valued.

Employees, Owners/ManagerLightbulb Training SolutionsMay 26, 2022Customer Service, soft skills, workplace training, frontline staff, feedback, control

What frontline customer service staff need from you

What do frontline customer service staff need from their Manager so they are polite, positive and professional with every customer, everyday? Read on to find out but only if you are willing to do 1 thing…

Employees, Owners/ManagerLightbulb Training SolutionsJanuary 26, 2022frontline staff, Customer Service Training, soft skills, Emotional Intelligence, workplace training

The essential book for fatigued, anxious and angry frontline customer service staff

If you identify with the heading of this blog, then read on. If you want to do something to support and to thank frontline customer service staff then this is for you too.

Owners/Manager, EmployeesLightbulb Training SolutionsSeptember 20, 2021frontline staff, customer service, complaints, Handling Complaints, workplace training, employee satisfaction, Emotional Intelligence, customer complaints, Customer Service

How to eliminate complacency from customer service teams

Ever thought this about customer service staff…“Why do I have to remind staff to arrive early enough to have a chat, grab a coffee and be ready to start on time and not rush in the door and still be fumbling around 15 mins into their shift?” OR ““My frontline team are split - some are great, some do only the bare minimum and some seem determined to undermine me at every step” Read on if this is you….

Employees, Owners/ManagerLightbulb Training SolutionsSeptember 7, 2021customer service, frontline staff, soft skills, csutomer service training, workplace training, customers

What to do when positive customer service staff turn negative

It’s not the amount of difficult or demanding customers that make it hard to stay positive in a customer service role. It’s the lack of something, and you can give it to them now and you should get some for yourself too.

Employees, Owners/ManagerLightbulb Training SolutionsSeptember 29, 2020customer service, workplace training, customers, soft skills, emotional intelligence, eq, teamwork

The sign that you are low on leadership skills

If you are a workplace leader and you are short on time and wish you could hang this sign, read this first.

Owners/ManagerLightbulb Training SolutionsAugust 25, 2020Leadership, workplace training, emotional intelligence, manager, soft skills, lightbulbtraining, cate schreck

Why customer service teams need massages

Get your hands ready…..it’s time to give your team a massage! But, before you panic, you only use your hands to hold a pen and maybe a coffee/tea cup as this massage involves no touching. Read on to find out how to massage your frontline customer service team, the right way.

Owners/Manager, EmployeesLightbulb Training SolutionsJanuary 6, 2020Customer Service Managers, soft skill training, workplace training, customer service skills

Why customer service staff should do puzzles at work

It’s not what you think - it’s better. Read on to get your team playing to win.

Owners/Manager, EmployeesLightbulb Training SolutionsOctober 15, 2019customer training, customer service staff, soft skills, workplace training, customers

How I recovered from doing, what I tell my customers not to do

Even customer service specialists, guru’s or whatever you want to call them ( me!), make customer service mistakes. You might feel like a donkey, but read on to find out how to recover like a boss!

Owners/Manager, SchoolsLightbulb Training SolutionsJune 18, 2019customer service, soft skill training, workplace training, customer complaints

Customer Service - why 'old fashioned' still works the best

When it comes to delighting customers, you have no time to waste. Take 3 minutes to read this and save hours.

Schools, Owners/ManagerLightbulb Training SolutionsMay 8, 2019customer service training, soft skills, frontline staff, people skills, workplace training

How bad weather is an easy way to win customers.

Any time an opportunity presents to solve a customer problem, take it or your competitor will. Read on to find out how bad weather is an event you should be preparing for NOW.

Owners/Manager, SchoolsLightbulb Training SolutionsApril 4, 2019customer service, Soft Skill Training, geelong, ballarat, melbourne, workplace training, cate schreck

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