Blog — Lightbulb Training Solutions

6 Steps to creating Customer Service Superstars

Owners/ManagerCate SchreckJuly 3, 2015Customer Service Analysis

The 3 Challenges of a Customer Service Manager

Owners/ManagerCate SchreckMay 16, 2015Educating and Motivating Staff

Team Work doing your head in? Do this one thing now.

EmployeesCate SchreckFebruary 23, 2015Teamwork

Dear Boss....Top 10 things customer service staff need

Owners/ManagerCate SchreckJanuary 9, 2015Customer Service

Stop Using Bandaids

OtherCate SchreckNovember 27, 2014Customer Service, Attitude

What's the most ignored workplace sign?

What's the most ignored workplace sign?

Every workplace has this sign and it's just not working.

Owners/Manager, EmployeesCate SchreckNovember 12, 2014Behavioural Profiling, Communication

3 things workplace trainers must avoid

Owners/ManagerCate SchreckSeptember 23, 2014Workplace Training

5 hates of your customers

Owners/Manager, EmployeesLightbulb Training SolutionsSeptember 15, 2014

Dying for Customer Service

Owners/ManagerCate SchreckMay 30, 2014Customer Service

Effective Meeting Training

Employees, Owners/ManagerLightbulb Training SolutionsJanuary 7, 2014Effective Meetings

What are Soft Skills?

What are Soft Skills?

EmployeesCate SchreckDecember 6, 2013People Skills, Anger Management, Stress Management, Behavioural Profiling, DISC Behavioural Profiling, Performance Management

We love Complaints!

Owners/ManagerLightbulb Training SolutionsNovember 30, 2013