Whether it’s a face to face, Skype to Skype or phone to phone meeting, don’t make the mistake of leaving out these 2 things.
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Lightbulb Training Solutions exists because of this problem. It's an easy mistake to make and many businesses make it but getting it right, can change everything.
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Do you think your team and business could do with an assessment and possibly a shake up? Are you wondering if mystery shopping programs are the way to go? Have a quick read to help you decide.
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The water was rising around me and I had no clue it was happening. I made Mistake #4 over and over again, until I nearly drowned. Take 3 minutes to read this and learn from me.
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The good old email survey - some customers love them.....or do they? Get it wrong and you can create more problems than you are aiming to fix.
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This mistake has arisen from tradition. It's possible you were trained to make this mistake - but you can fix it and it will cost you nothing but the time it takes to read this blog.
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It's fair to say we can't please all customers and all staff, all the time. Take a deep breath and read on to see if you are guilty of annoying any of them....come on, you can do it.
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Of all the 7 Mistakes, this is the one that can really increase your workload.
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Inspiring a customer service team to consistently provide excellentservice can be a full-time job - but only if you don't know what you're doing. Stop quacking and save time now by reading how...
Read MoreMistakes can be great IF we learn from them but rather than doing it yourself, why not save time, money and frustration and learn from the mistakes made by others. Read on for how to take 7 mistakes out of your already busy day.
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If you manage a team of front line staff then beware and prepare as this thing usually happens without your knowledge.
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Are your customers telling you what you or your team are doing wrong or could be doing better? Read on to find out what you can do to easily get those insights without making your staff and your customers feel anxious.
Read MoreDo you have a VCE person in your orbit at the moment? I have seen them wandering around with a range of dazed, relieved, pained and nervous looks on their faces. Their parents seem to have the same sort of expressions and probably because right now, they are all in limbo. Waiting. Waiting. Waiting. Waiting to see if the ATAR score is enough.
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I love a good Christmas carol and I can sing them like no-one else (surely no-one can sing as bad as I do!) But if you or your team are wondering how you will survive through to Dec 25 without going a little bit crazy over the replayed Christmas carols, give this a go.
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It's that time of year; end of year celebrations and functions. Did you know that workplace socialising can make some employees want to run for the door? Read on for 5 ways to thank and delight the "quiet" types.
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Tick Tick Tick. You don't get forever to delight your customers.
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Will you and your team pass the customer service test? Check out the 10 things here...
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Saying NO to a customer can leave some staff running and hiding. For others it can be one of those tasks that sit on the P Pile. Learn about the P Pile and sort it out today.
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Seeking new staff to join your front line team? Make sure you ask this 1 question in the interview so you can gauge their ability to handle the tough times.
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When did you last attend or run a customer service meeting? A well run customer service meeting is gold for every business but if any of the 7 toxic behaviours crop up, you better know what to do.
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