You don’t always have to make mistakes to learn. In this blog, I share how the mistakes of others can show you how to create a learning event that educates and motivates.
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If some of your team are playing the “older and/or wiser” card and making it hard for you to motivate them to greatness, I feel your pain. Read on to see what I did to get my owls flying higher.
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This may be too much for you and your team OR it could be the thing that saves you time and takes your customer service team from good to exceptional. It’s up to you…
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You’ve allocated the time and you’ve spent the money but if you don’t do this, you risk losing more than time and money.
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How do you decide the who, what, when, where, why and how of staff training? It’s not that complicated when you have the steps. Get the first step here.
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It’s hard to train employees to have good soft skills, or is it? Read on to find out the difference between hard and soft skills and why they are the key to less stress and more business success.
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This mistake can keep business owners/managers/people leaders awake. It’s the thing they think about all day and it keeps them up at night but it’s also the thing that they can fix - now.
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When I see a frontline employee’s eyes well with tears after a difficult customer interaction, I support them and then I blog.
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Some staff would rather call in sick than tell a customer ‘no’ or bad news. Reduce the sickies by taking 3 minutes to read this….
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To eradicate this mistake, you may need to think differently and it may require a change that might hurt at first. BUT the benefit will have you wondering why you didn't do it sooner.
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Whether it’s a face to face, Skype to Skype or phone to phone meeting, don’t make the mistake of leaving out these 2 things.
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Lightbulb Training Solutions exists because of this problem. It's an easy mistake to make and many businesses make it but getting it right, can change everything.
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Do you think your team and business could do with an assessment and possibly a shake up? Are you wondering if mystery shopping programs are the way to go? Have a quick read to help you decide.
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The water was rising around me and I had no clue it was happening. I made Mistake #4 over and over again, until I nearly drowned. Take 3 minutes to read this and learn from me.
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The good old email survey - some customers love them.....or do they? Get it wrong and you can create more problems than you are aiming to fix.
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This mistake has arisen from tradition. It's possible you were trained to make this mistake - but you can fix it and it will cost you nothing but the time it takes to read this blog.
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It's fair to say we can't please all customers and all staff, all the time. Take a deep breath and read on to see if you are guilty of annoying any of them....come on, you can do it.
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Of all the 7 Mistakes, this is the one that can really increase your workload.
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Inspiring a customer service team to consistently provide excellentservice can be a full-time job - but only if you don't know what you're doing. Stop quacking and save time now by reading how...
Read MoreMistakes can be great IF we learn from them but rather than doing it yourself, why not save time, money and frustration and learn from the mistakes made by others. Read on for how to take 7 mistakes out of your already busy day.
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