The reasons are common and we agree with them all becuase there are times when customer service training is most certainly a waste of time and money. But when not done at all, your business is taking a risk …a big risk.
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You’ve advertised, you’ve interviewed and you’ve set start dates, but 95% of our customers miss the next vital step and spend months trying to rectify this problem. Read on so you don’t make the same mistake.
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Customer service professionals are really just kids in adult bodies and like kids, adults also like to hear when they do good work. BUT, not every adult likes a big song and dance about their success.
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As the old quote goes, we hire for skills and we fire for behaviours so if that is the case, wouldn’t it be more useful to know about the behaviours side of things before we hire? Read on to save time and money when seeking to hire frontline customer service staff.
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If you identify with the heading of this blog, then read on. If you want to do something to support and to thank frontline customer service staff then this is for you too.
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Ever thought this about customer service staff…“Why do I have to remind staff to arrive early enough to have a chat, grab a coffee and be ready to start on time and not rush in the door and still be fumbling around 15 mins into their shift?” OR ““My frontline team are split - some are great, some do only the bare minimum and some seem determined to undermine me at every step” Read on if this is you….
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I you’re having trouble identifying frontline customer service candidates who have excellent people skills, this blog is for you. Read on so you can save time by sorting out the good from the great and you can build a team of Customer Service Professionals - anything less means more work later.
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Sometimes we get the type of customer service that makes us want to shout! Read on for my example of this type of service and why is has to be shared.
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As customers, we all do it. We all assess 3 things that start with the letter P to determine if we will spend time and money with a business. If any of the P’s let us down, we give the business a bad review. Read on to find out what the 3 Ps are and to share them with your frontline team now.
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Complacency in frontline customer service staff is a BIG problem. If you ignore it, it will spread across the team so read on to find out if complacency is in your team and how to remove it now.
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If you feel like you’re peddling a bike with square wheels, then park it for 1 min and read this.
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Customer service is easy…..isn’t it just common sense? Excellent customer service doesn’t happen by accident and thinking it’s easy means believing every employee should be able to do it and do it consistently. Read on to find out why you need to kick customer service ‘common sense’ to the kerb.
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Team harmony and excellent service - that’s what every business wants. Lightbulb Training Solutions can help you achieve it and the first step is free. Read on to access the free stuff!
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Image how much more a business could sell if all staff enjoyed selling. The answer is to stop selling….read on to find out what has to start.
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It’s 1 thing, but it leads to everything going wrong. Find out what it is and how you can fix it now.
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Successful Frontline teams are gold! They work hard at working smart and they are excellent communicators, but all this success has a downside. Read on to prepare!
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COVID19 has presented an unexpected opportunity for customer service staff. Although we pray it won’t last forever, read on to find it what it is and how to capitalise on it now.
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It’s not the amount of difficult or demanding customers that make it hard to stay positive in a customer service role. It’s the lack of something, and you can give it to them now and you should get some for yourself too.
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When you least expect it the SOFA can happen. Read on to find out how to stop them before co-workers and customers feel the impact.
Read MoreIf you are a workplace leader and you are short on time and wish you could hang this sign, read this first.
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