Blog — Lightbulb Training Solutions

3 reasons why saying NO is great customer service

EmployeesCate SchreckJune 13, 2016Body Language, Tone of Voice

EOFY Special Offer

Owners/ManagerLightbulb Training SolutionsJune 9, 2016Service Excellence

How to provide excellent service to a "C Styler."

OtherCate SchreckJune 6, 2016

Beware how you treat an S Style customer

EmployeesCate SchreckMay 30, 2016Behavioural Profiling, DISC Behavioural Profiling

How to have Fifi Box as a regular customer

EmployeesCate SchreckMay 23, 2016DISC Behavioural Profiling

How to sell to Donald Trump

EmployeesCate SchreckMay 16, 2016DISC Behavioural Profiling

How I lost weight Volunteering

How I lost weight Volunteering

OtherCate SchreckMay 10, 2016

3 tips on how to behave like a Customer Service Professional

EmployeesCate SchreckMay 9, 2016Customer Service

Why your team could be turning customers off

Why your team could be turning customers off

If your team don’t know their customer service style or their customers style, prepare for complaints.

EmployeesCate SchreckMay 2, 2016Behavioural Profiling, DISC Behavioural Profiling

3 things that underwear taught me about excellent customer service

EmployeesCate SchreckApril 26, 2016Customer Service

How to survey customers without being a pest

Owners/ManagerCate SchreckApril 18, 2016Customer Surveys

3 Steps to identify new recruits who have natural customer service skills

Owners/ManagerCate SchreckApril 11, 2016Recruitment, Attitude

How poor customer service attitudes can ruin your business

EmployeesCate SchreckApril 4, 2016Attitude

3 Steps to improve poor Customer Service attitudes

EmployeesCate SchreckMarch 28, 2016Attitude

Top 3 tips for dealing with difficult customers

EmployeesCate SchreckFebruary 19, 2016

Are you too busy to smile?

EmployeesCate SchreckFebruary 1, 2016

5 reasons why some staff need to leave to learn

Owners/ManagerCate SchreckNovember 18, 2015Customer Service

Is your Workplace OK?

Owners/ManagerCate SchreckNovember 17, 2015Mental Health

The secret that employers won't tell you.

EmployeesCate SchreckNovember 4, 2015Recruitment, Customer Service

How to stop staff saying "How ya goin?"

Owners/ManagerCate SchreckOctober 9, 2015Professional Presentation, Attitude