If you’re spending too much time answering questions and being interrupted by your customer service or frontline team, then read on to find out the 2 things you can do that will ease your load and make your team feel valued.
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If your customer service staff are feeling like customer expectations are too high or they are not getting the compliments they feel they deserve, they need to know this 1 thing.
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If your role is to educate and inspire staff to work together in harmony and provide great service, read on to make sure you're not guilty.
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Sometimes customer service staff sulk, huff, puff, moan and pout. It’s the adult version of a child wanting attention or feeling feelings that they don’t know how to communicate with words. We all feel like that some days but when it happens in the workplace, as a leader you need to address the problem fast or you risk damaging your reputation.
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What do frontline customer service staff need from their Manager so they are polite, positive and professional with every customer, everyday? Read on to find out but only if you are willing to do 1 thing…
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It’s a new year but is anything different for our frontline customer service staff and what can you do to make 2022 better for you and your team? Read on for the 1 thing you can do that costs nothing and will help you sleep at night…or during the day, no judgement.
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Finding an external training provider is not always easy. Infact, it can be time wasting, budget draining and soul destroying! Read on to find out the 3 things you can do to make the search for an external training provider be time, budget and soul friendly.
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Do you manage a customer service team? If you do, you will find yourself training your customer service staff. That makes sense; you know what you want them to do and you know how to do it so why would you outsource the task of training? Read on to find out why this is a task that you can and should avoid doing yourself. It’s a DIY nightmare if you don’t.
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The reasons are common and we agree with them all becuase there are times when customer service training is most certainly a waste of time and money. But when not done at all, your business is taking a risk …a big risk.
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You’ve advertised, you’ve interviewed and you’ve set start dates, but 95% of our customers miss the next vital step and spend months trying to rectify this problem. Read on so you don’t make the same mistake.
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Customer service professionals are really just kids in adult bodies and like kids, adults also like to hear when they do good work. BUT, not every adult likes a big song and dance about their success.
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As the old quote goes, we hire for skills and we fire for behaviours so if that is the case, wouldn’t it be more useful to know about the behaviours side of things before we hire? Read on to save time and money when seeking to hire frontline customer service staff.
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If you identify with the heading of this blog, then read on. If you want to do something to support and to thank frontline customer service staff then this is for you too.
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Ever thought this about customer service staff…“Why do I have to remind staff to arrive early enough to have a chat, grab a coffee and be ready to start on time and not rush in the door and still be fumbling around 15 mins into their shift?” OR ““My frontline team are split - some are great, some do only the bare minimum and some seem determined to undermine me at every step” Read on if this is you….
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I you’re having trouble identifying frontline customer service candidates who have excellent people skills, this blog is for you. Read on so you can save time by sorting out the good from the great and you can build a team of Customer Service Professionals - anything less means more work later.
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Sometimes we get the type of customer service that makes us want to shout! Read on for my example of this type of service and why is has to be shared.
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As customers, we all do it. We all assess 3 things that start with the letter P to determine if we will spend time and money with a business. If any of the P’s let us down, we give the business a bad review. Read on to find out what the 3 Ps are and to share them with your frontline team now.
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Complacency in frontline customer service staff is a BIG problem. If you ignore it, it will spread across the team so read on to find out if complacency is in your team and how to remove it now.
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If you feel like you’re peddling a bike with square wheels, then park it for 1 min and read this.
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Customer service is easy…..isn’t it just common sense? Excellent customer service doesn’t happen by accident and thinking it’s easy means believing every employee should be able to do it and do it consistently. Read on to find out why you need to kick customer service ‘common sense’ to the kerb.
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