2 of the 3 P’s are uncontrollable and they can lead to customer complaints. Read this to now find out what the 3rd P is and how it can reduce complaints and increase compliments.
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It’s quick, it’s easy and it’s the actions that will delight your team and your cusotmers.
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Give this to your team so you can relax and smile….so can they.
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Customers are going to need your team to be excellent at this one thing - especially during COVID-19.
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Whilst we can wash our hands, cover our mouths and hope for the best, we need to give our frontline staff more during this time of uncertainty. Read on to find out how you can lead your team to calm.
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We all tell someone when we don’t get great service, because venting makes us (the customer) feel better. Did you know that grumpy customers are great for business? Read on to find out why.
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Get your hands ready…..it’s time to give your team a massage! But, before you panic, you only use your hands to hold a pen and maybe a coffee/tea cup as this massage involves no touching. Read on to find out how to massage your frontline customer service team, the right way.
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You still have time, but the clock is ticking. Read on for the 2 questions that will leave you and your team feeling great!
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It’s not what you think - it’s better. Read on to get your team playing to win.
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What is an introvert? What is an extrovert? Which one is a better fit for all day customer service? Read on to find out - you might be surprised.
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I see it often; customer service staff who are ready to stop. The signs are there if you know what to look for. Read on so you can find the stop signs.
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It’s time all customer service staff had their own magnifying glass. Why? Read on to find out how this one tool is the key to motivating staff to delight every customer.
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Even customer service specialists, guru’s or whatever you want to call them ( me!), make customer service mistakes. You might feel like a donkey, but read on to find out how to recover like a boss!
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When it comes to delighting customers, you have no time to waste. Take 3 minutes to read this and save hours.
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Any time an opportunity presents to solve a customer problem, take it or your competitor will. Read on to find out how bad weather is an event you should be preparing for NOW.
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Providing excellent face to face service all day, every day with every customer is not always possible by all staff BUT with these 5 steps it makes fake seem real.
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Imagine what it would be like to struggle with what is universally considered as a vital part of being a customer service provider. Read on to make sure you know how to indentify and help any of your frontline team who may be in need.
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Every customer has a service rhythm and if staff are out of sync with a customer's service rhythm, its uncomfortable, kind of weird and staff and customers end up frustrated. Read on to get your staff and customers synced up.
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The frontline is where the action happens and it takes a super skilled frontline employee to look after the needs of everyone, especially divisive customers.
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Get it right and you will be considered a superstar, get it wrong and well….it’s not pretty. Read on to find out how to identify a frontline superstar.
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