What to do when positive customer service staff turn negative

It’s not the amount of difficult or demanding customers that make it hard to stay positive in a customer service role. It’s the lack of something, and you can give it to them now and you should get some for yourself too.

Employees, Owners/ManagerLightbulb Training SolutionsSeptember 29, 2020customer service, workplace training, customers, soft skills, emotional intelligence, eq, teamwork

Why all workplaces must remove SOFA's

When you least expect it the SOFA can happen. Read on to find out how to stop them before co-workers and customers feel the impact.

Employees, Owners/ManagerLightbulb Training SolutionsSeptember 10, 2020Stress Management, Workplace Training, Anger Management, breathe, customer service, teamwork

The sign that you are low on leadership skills

If you are a workplace leader and you are short on time and wish you could hang this sign, read this first.

Owners/ManagerLightbulb Training SolutionsAugust 25, 2020Leadership, workplace training, emotional intelligence, manager, soft skills, lightbulbtraining, cate schreck

The vaccine customer service staff must use now

Face to face interactions with customers during COVID19 is causing both staff and customers high levels of anxiety. The good news is that although we are having to wait for a vaccine for COVID19, there is a vaccine that has positive impact on staff and customers.

Employees, Other, Owners/ManagerLightbulb Training SolutionsAugust 4, 2020Emotional Intelligence, customer service staff, soft skills, Customer Service Training, Workplace Training, customers

1 thing you must do before customer service staff return

It’s a simple thing that doesn’t take much time but it is often forgotten when so much else is going on. Don’t forget, do it now .

Employees, Owners/ManagerLightbulb Training SolutionsJune 16, 2020customer service skills, Customer Service, soft skills, covid19, leadership

The 3rd P your customer service staff need to master

2 of the 3 P’s are uncontrollable and they can lead to customer complaints. Read this to now find out what the 3rd P is and how it can reduce complaints and increase compliments.

Owners/Manager, EmployeesLightbulb Training SolutionsJune 3, 2020Customer Service, soft skills, Workplace Training, customer complaints

The list that will take your customer service team from ok to awesome.

It’s quick, it’s easy and it’s the actions that will delight your team and your cusotmers.

Employees, Owners/ManagerLightbulb Training SolutionsMay 5, 2020customer service skills, customer service staff, Frontline Employees

Customer Service Staff working from home need this more than toilet paper.

Give this to your team so you can relax and smile….so can they.

Owners/Manager, EmployeesLightbulb Training SolutionsApril 22, 2020Customer Service Training, soft skills, Workplace Training, working from home, covid19

#1 way to minimise customer complaints during COVID-19

Customers are going to need your team to be excellent at this one thing - especially during COVID-19.

Owners/Manager, EmployeesLightbulb Training SolutionsApril 5, 2020customer service skills, customer service staff, Customer Service, soft skills, Workplace Training

What to do if Corona Virus is impacting your team

Whilst we can wash our hands, cover our mouths and hope for the best, we need to give our frontline staff more during this time of uncertainty. Read on to find out how you can lead your team to calm.

Employees, Owners/ManagerLightbulb Training SolutionsMarch 13, 2020customer service staff, soft skills, frontline staff, corona virus, cate schreck

Why bad customer service is great for business

We all tell someone when we don’t get great service, because venting makes us (the customer) feel better. Did you know that grumpy customers are great for business? Read on to find out why.

Owners/Manager, EmployeesLightbulb Training SolutionsFebruary 4, 2020Customer Service, soft skills, Customer Service Training, Emotional Intelligence

Why customer service teams need mental massages

The touch free way to alleviate pain your frontline team feel - and it’s good for you too.

Owners/Manager, EmployeesLightbulb Training SolutionsJanuary 6, 2020Customer Service Managers, soft skill training, workplace training, customer service skills

The 2 questions you need to ask before the end of 2019

You still have time, but the clock is ticking. Read on for the 2 questions that will leave you and your team feeling great!

Owners/Manager, OtherLightbulb Training SolutionsDecember 12, 2019business managers, customer service, teamwork, victoria, geelong, workplacetraining

Why customer service staff should do puzzles at work

It’s not what you think - it’s better. Read on to get your team playing to win.

Owners/Manager, EmployeesLightbulb Training SolutionsOctober 15, 2019customer training, customer service staff, soft skills, workplace training, customers

Introverts as customer service staff - yes or no?

What is an introvert? What is an extrovert? Which one is a better fit for all day customer service? Read on to find out - you might be surprised.

Owners/Manager, EmployeesLightbulb Training SolutionsSeptember 27, 2019Customer Service Training, soft skills, Workplace Training, Staff Behaviours, Introverts

Why customer service staff are stopping work

I see it often; customer service staff who are ready to stop. The signs are there if you know what to look for. Read on so you can find the stop signs.

Owners/Manager, SchoolsLightbulb Training SolutionsSeptember 11, 2019Customer Service Training, soft skills, cate schreck, teamwork

Why customer service staff need a magnifying glass

It’s time all customer service staff had their own magnifying glass. Why? Read on to find out how this one tool is the key to motivating staff to delight every customer.

Owners/Manager, EmployeesLightbulb Training SolutionsJuly 2, 2019Customer Service, soft skill training, Workplace Training, Customer Service Training

How I recovered from doing, what I tell my customers not to do

Even customer service specialists, guru’s or whatever you want to call them ( me!), make customer service mistakes. You might feel like a donkey, but read on to find out how to recover like a boss!

Owners/Manager, SchoolsLightbulb Training SolutionsJune 18, 2019customer service, soft skill training, workplace training, customer complaints

Customer Service - why 'old fashioned' still works the best

When it comes to delighting customers, you have no time to waste. Take 3 minutes to read this and save hours.

Schools, Owners/ManagerLightbulb Training SolutionsMay 8, 2019customer service training, soft skills, frontline staff, people skills, workplace training

How bad weather is an easy way to win customers.

Any time an opportunity presents to solve a customer problem, take it or your competitor will. Read on to find out how bad weather is an event you should be preparing for NOW.

Owners/Manager, SchoolsLightbulb Training SolutionsApril 4, 2019customer service, Soft Skill Training, geelong, ballarat, melbourne, workplace training, cate schreck

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