Blog — Lightbulb Training Solutions

The secret that employers won't tell you.

EmployeesCate SchreckNovember 4, 2015Recruitment, Customer Service

How to stop staff saying "How ya goin?"

Owners/ManagerCate SchreckOctober 9, 2015Professional Presentation, Customer Service Attitude

When did you last turn on your switch?

EmployeesCate SchreckOctober 6, 2015

Customer Service Boot Camp - Geelong

Owners/ManagerLightbulb Training SolutionsSeptember 22, 2015Customer Service Bootcamp

How Pharrell Williams and chickens can improve your workplace

Owners/ManagerCate SchreckAugust 25, 2015

Geelong customer service that made me want to scream

Employees, Owners/ManagerCate SchreckJuly 28, 2015Customer Service

Education Support Staff Need Training

Owners/ManagerCate SchreckJuly 24, 2015Education Staff, Dealing with difficult people, Customer Complaints

Why excellent customer service teams need training.

Employees, Owners/ManagerCate SchreckJuly 20, 2015Customer Service

6 Steps to creating Customer Service Superstars

Owners/ManagerCate SchreckJuly 3, 2015Communication Skills, Customer Service Analysis

The 3 Challenges of a Customer Service Manager

Owners/ManagerCate SchreckMay 16, 2015Customer Service Managers, Educating and Motivating Staff

Team Work doing your head in? Do this one thing now.

EmployeesCate SchreckFebruary 23, 2015Teamwork

Dear Boss....Top 10 things customer service staff need

Owners/ManagerCate SchreckJanuary 9, 2015Customer Service

Stop Using Bandaids

OtherCate SchreckNovember 27, 2014Customer Service, Customer Service Attitude

What's the most ignored workplace sign?

What's the most ignored workplace sign?

Every workplace has this sign and it's just not working.

Owners/Manager, EmployeesCate SchreckNovember 12, 2014Behavioural Profiling, Communication

3 things workplace trainers must avoid

Owners/ManagerCate SchreckSeptember 23, 2014Workplace Training

5 hates of your customers

Owners/Manager, EmployeesLightbulb Training SolutionsSeptember 15, 2014Customer Complaints

Dying for Customer Service

Owners/ManagerCate SchreckMay 30, 2014Customer Service

Effective Meeting Training

Employees, Owners/ManagerLightbulb Training SolutionsJanuary 7, 2014Effective Meetings

What are Soft Skills?

What are Soft Skills?

EmployeesCate SchreckDecember 6, 2013People Skills, EQ, Anger Management, Stress Management, Dealing with difficult people, Behavioural Profiling, DISC Behavioural Profiling, Performance Management, Handling Complaints

We love Complaints!

Owners/ManagerLightbulb Training SolutionsNovember 30, 2013Handling Complaints